Player support · iPhone & Android
Tiny Valor Support
Need a hand with your next battle? Get help with gameplay, technical issues, purchases, or privacy questions.
Help us understand the issue
When reporting a problem, include these details if available:
- Your device model and iOS or Android version.
- Your Tiny Valor game version.
- What happened and the steps that led to it.
- The stage or screen involved, with a screenshot if helpful.
For purchase questions, include the store order or transaction reference. Please hide unrelated personal or payment information in screenshots and receipts.
Before you troubleshoot
Try closing and reopening the game. For ads or purchase issues, also check your internet connection.
Your progress is stored on your device. Deleting the app or clearing its data can erase your save. Contact support before taking either step if you want to keep your progress.
Support never needs your password, verification codes, or full payment card details.
Common questions
How do combat and hero skills work?
Heroes use basic attacks automatically. Tap a hero's skill icon when it is charged to activate the skill. Adjust your formation and upgrade your heroes, equipment, skills, and talents between battles.
A purchase has not appeared. What should I do?
Check the transaction status in the store where you made the purchase. If it is complete, reopen Tiny Valor with an internet connection so the game can retry eligible unfinished deliveries. Avoid purchasing again just to retry. If the content is still missing, email ns4u@qq.com with your game version and store transaction reference. For refund requests, use the relevant store's purchase support process.
Can I move my save to another device?
Tiny Valor currently stores progress locally and does not provide an in-game account or cloud-save synchronization service. Support cannot promise to recover a save after app deletion, data clearing, or a device change.
The game freezes, crashes, or does not look right.
Restart the game and check for an available game update. If the issue continues, send your device model, operating-system version, game version, and a description of the affected screen to ns4u@qq.com. Include a screenshot if it helps explain the problem.
Where can I ask about privacy or personal information?
Read our Privacy Policy for information about local game data, advertising, purchases, and support correspondence. To ask a privacy question or request access to or deletion of support information we hold, email ns4u@qq.com. For applicable advertising choices, open Settings > Privacy Policy > Ad Privacy in the game.