Player support
How can we help?
Need a hand with your space adventure? Find quick answers below, or get in touch about a technical issue, feedback, or a feature idea.
Tell us what happened
These details help us investigate your issue:
- Your iPhone or iPad model and iOS or iPadOS version.
- The installed Smash Boom version.
- What happened and the steps that led to it.
- A screenshot or short recording, if helpful.
Please leave out passwords, payment details, and other sensitive information.
Try these quick steps
- Close the game and open it again.
- Check the App Store for an available game update.
- Restart your device if the issue continues.
Progress is saved on your device. Contact us before deleting or reinstalling the app, as this can remove your local save.
Frequently asked questions
How do I launch my astronaut?
Hold to charge the thruster, drag to aim, then release to launch. Adjust your direction and power to smash the planets. Clear all planets to open the wormhole and move to the next level.
What do Gravity Vortex and Comet Dash do?
Gravity Vortex pulls the remaining planets toward the center and deals damage. Comet Dash sends your astronaut dashing at maximum speed for a limited time. Check the Skills menu for the current skill details and upgrades.
How do I unlock heroes, themes, and trails?
Complete levels to earn fragments. Visit the Shop, Themes, or Trails menu to view available unlocks and their fragment prices. Heroes have different looks and damage ratings; themes and trails change the appearance of your adventure.
Where is my progress saved?
Your progress is saved locally on your device. Deleting the app can remove that data. If your progress appears to be missing, email us with your device model, game version, and what happened before the issue.
Who can help with an App Store payment or refund?
Apple handles App Store purchase payments and refund requests. For help with a purchase, visit Apple’s purchase support. For a problem inside the game, contact us at ns4u@qq.com.
Have an idea for Smash Boom?
We welcome your feedback and feature suggestions. Send them to ns4u@qq.com and tell us what you would like to see.