Nuzzle Support

We are here to help

A little help for you and your pet.

Find answers to common questions about Nuzzle, or contact Stark Breakfast LLC for personal support.

Email Support View Common Questions

Quick help

Start here

Gameplay or technical issue

Restart Nuzzle and your device, then make sure you are using the latest version of the game and iOS. If the issue continues, send us the details.

Purchase issue

If a completed purchase is not reflected in the game, keep the Apple receipt or order number and contact us. For refund requests, visit Apple's Report a Problem.

Privacy question

Read how the current version of Nuzzle handles game information in our Privacy Policy.

Terms and virtual items

For rules covering the game, purchases, and virtual items, please review our Terms of Use.

Frequently asked questions

Common questions

Tap a question to see the answer.

Nuzzle will not open or is not responding. What should I do?
  1. Close Nuzzle completely and open it again.
  2. Restart your device.
  3. Check the App Store for a Nuzzle update and install the latest iOS update available for your device.
  4. Confirm that your device has enough free storage.

If the problem continues, email us with your device model, iOS version, Nuzzle version, and a screenshot if possible.

Can I recover progress after deleting the game or changing devices?

The current version of Nuzzle stores progress locally on your device and does not provide a Nuzzle account or cloud-save service. Deleting the app, clearing its data, resetting the device, or moving to another device may cause progress to be lost, and we may not be able to recover it.

My in-app purchase was not delivered. What should I do?
  1. Confirm in your Apple purchase history that the payment completed successfully.
  2. Close and reopen Nuzzle while signed in with the same Apple Account used for the purchase.
  3. Email us with the item purchased, approximate purchase time, Apple order number, and screenshots of the receipt and issue.

Do not send your Apple Account password, full payment-card number, or other sensitive payment credentials.

How do I request a refund for an App Store purchase?

App Store payments and refund decisions are handled by Apple. Sign in at reportaproblem.apple.com, choose the relevant purchase, and follow Apple's instructions.

How can I change the language, music, or sound?

Open Nuzzle and use the Settings menu to adjust the available language, music, and sound options.

Contact support

Still need help?

Tell us what happened and include your device model, iOS version, Nuzzle version, and any useful screenshots. For purchase issues, include the Apple order number.

ns4u@qq.com

Please do not include passwords, full payment-card details, or other sensitive information in your message.